aq77 Privacy Policy

1. Introduction

aq77 ("we," "us," or "our") is committed to protecting the privacy and personal data of all users ("you" or "Player") who access or use the aq77 website, mobile platform, and related services (collectively, the "Platform"). This Privacy Policy has been prepared in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

By registering an account on aq77 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact us to close your account.

2. Data We Collect

aq77 collects the following categories of personal data:

• Identity Data: Full name, date of birth, gender, nationality, and government-issued identification numbers (e.g., Philippine National ID, passport, driver's license).
• Contact Data: Email address, mobile number, and residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, Makati).
• Account Data: Username, encrypted password, account preferences, and communication settings.
• Financial Data: Deposit and withdrawal history, payment method details (e.g., GCash account reference, Maya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank, or debit card details). We do not store full card numbers — only masked references.
• Gaming Data: Betting history, game session logs, wagering patterns, bonus usage, and win/loss records.
• Technical Data: IP address, device type, browser type and version, operating system, time zone, and session duration.
• Communications Data: Records of your interactions with our customer support team, including live chat transcripts and email correspondence.

3. How We Collect Data

We collect personal data through the following means:

• Direct interactions: When you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automated technologies: Cookies, web beacons, pixel tags, and server logs that automatically record technical and usage data when you access the Platform.
• Third-party sources: Identity verification providers, payment processors, fraud prevention services, and publicly available sources, where permitted by law.

4. How We Use Your Data

aq77 processes your personal data for the following purposes:

• To create, manage, and maintain your aq77 account.
• To verify your identity and age (21+ requirement) in compliance with applicable regulations.
• To process deposits, withdrawals, and bonus transactions.
• To provide customer support and respond to your inquiries.
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities.
• To comply with legal and regulatory obligations, including PAGCOR-aligned responsible gaming requirements.
• To send you promotional communications, where you have consented to receive them.
• To improve the Platform's performance, user experience, and game offerings.
• To enforce our Terms & Conditions and other applicable policies.

aq77 will not use your personal data for any purpose incompatible with those listed above without first obtaining your explicit consent or as otherwise required by law.

5. Sharing Your Data

aq77 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis:

• Payment processors: GCash, Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to facilitate transactions.
• Identity verification providers: KYC and anti-money laundering (AML) service providers to verify your identity and comply with regulatory requirements.
• Game software providers: Third-party game studios whose games are hosted on the aq77 Platform, to the extent necessary for game operation and fairness auditing.
• Regulatory authorities: PAGCOR and other competent Philippine government agencies, where disclosure is required by law or regulation.
• Legal and professional advisors: Lawyers, auditors, and consultants engaged by aq77 under strict confidentiality obligations.

All third parties with whom we share data are contractually required to handle your personal data in accordance with applicable data protection laws and to use it solely for the specified purpose.

6. Data Retention

aq77 retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. In general, financial and identity records are retained for a minimum of five (5) years following account closure, in compliance with anti-money laundering regulations. Gaming activity logs may be retained for a shorter period unless required for dispute resolution or regulatory purposes.

When your data is no longer required, aq77 will securely delete or anonymize it in accordance with our internal data retention schedule.

7. Data Security

aq77 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls limiting data access to authorized personnel only, regular security audits and vulnerability assessments, and multi-factor authentication for administrative systems.

While we take all reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, aq77 will notify you and the National Privacy Commission (NPC) of the Philippines in accordance with the Data Privacy Act of 2012.

8. Cookies & Tracking Technologies

aq77 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze Platform usage.

We use the following types of cookies:

• Essential cookies: Required for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics cookies: Help us understand how players interact with the Platform so we can improve performance and user experience.
• Preference cookies: Remember your settings and preferences, such as language and display options.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

9. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal data held by aq77:

• Right to be informed: You have the right to know what personal data we collect and how it is processed.
• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to object: You may object to the processing of your personal data for direct marketing purposes.
• Right to data portability: You may request a structured, machine-readable copy of your personal data.
• Right to lodge a complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact our Data Protection Officer via the contact details provided in Section 12 of this Policy.

10. Minors

The aq77 Platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete such data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately.

11. Changes to This Policy

aq77 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:

[email protected]

We aim to respond to all data privacy inquiries within five (5) business days. For formal complaints, you may also contact the National Privacy Commission (NPC) of the Philippines.